Personalised onboarding for an optimal rollout at your pace: support and training for your team for fast, effective adoption.
We believe in close, transparent collaboration. From the outset, a dedicated project manager will listen to understand your specific needs and propose a personalised integration plan. We put the emphasis on communication and training so that every member of your team feels comfortable with our tool.
The first phase, called “Design“, is the foundation of the project. It focuses on gaining an in-depth understanding of your needs and creating a tailor-made solution. Through a series of collaborative workshops, our experts and your project team will work hand in hand to define the key features, design intuitive interfaces, integrate the solution smoothly into your IT ecosystem and ensure a high-performing technical architecture.
The second phase, “Configuration and Setup“, is the stage where Vertical Expense comes to life within your company. We take care of customising the application to your specific needs, set up secure access and build the “exchange platform” for a smooth flow of data. At the end of this phase, Vertical Expense will be fully integrated into your ecosystem, ready to optimise your expense report management.
The third phase, called “Acceptance testing“, is when we make sure that Vertical Expense works perfectly according to your expectations. We start with training so that your teams master the tool. Then an iterative cycle of testing and adjustments is carried out to ensure optimal operation. At the end of this phase, you will be certain that the solution is ready to be rolled out.
The final phase, called “Rollout“, marks the official launch of Vertical Expense in your company. Materials are created to support your employees and help them get familiar with the tool. In parallel, Vertical Expense cleans up and carries out the final migration of the data to ensure seamless continuity. The technical switchover is then performed, marking the move to Vertical Expense as the main expense report management system.
Our support team is available to efficiently resolve any technical issue reported by your designated administrator on the customer side.
Access a complete library of tutorials, user guides and FAQs to get the most out of our solution.
Your opinion matters! We regularly collect your feedback to improve our services and best meet your expectations.
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